OVERVIEW

Telecom industry is one which sees a large customer base and whose needs and desires are constantly evolving.It is hence imperative for the firm to take decisions based on extensive data analytics so as to ensure efficient and effective use of business resources.Some of the major applications of analytics include Customer retention,Network optimization,Impactful decision making etc.Analytical tools leverage data collected through day to day transactions and help in both short term optimization of decisions and long term strategic decision making.Predictive analytics helps in targeting the right customer at the right time based on their past behavior and choices.It also helps in boosting revenue by proper planning and reducing the operational costs in the long term.Data generated through social media is more diverse both geographically and demographically and hence helps in gaining a closer-to-reality customer information.


The communications industry is experiencing unprecedented data volume growth. This data holds valuable information that could support decisions about new services, network optimization, subscription plans and churn management. With analytics, providers can uncover insights about customers, network performance and market trends, and use those insights to make better business decisions.

OUR SERVICES

  • Churn analytic

    We identify the set of customers who have a high probability of unsubscribing from the service now or in the near future.

  • ARPU analysis

    It the most effective mechanisms to predict customer behaviour.

  • Voice and data consumption analytics

    Voice and data consumption analytics used by GCT help in planning the product and services for the customer.

  • Service utilization analysis based on geography

    GCT uses service utilization based on Geography to optimally use the product and target customers.

  • Infrastructure utilization and analysis

    We have infrastructure utilization tool to analyse proper optimization of the infrastructure without the landscape.

  • Enhance customer experience

    GCT provide solutions for social, web and contact center help to improve call center effectiveness, deliver superior customer experience.


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